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Knowledgebase: Troubleshooting
Gizmo Client fails to autostart on boot
Posted by Panagiotis Mantzouranis on 30 November 2018 12:06 PM

Reason 1

If Gizmo client intermittently fails to auto start on some of your clients, it could be because the gizmo client service is not started.

Check gizmo client service under Task manager - services:

Solution: If the service is stopped, install the registry script attached at the bottom.

You must install the registry script on every client. You can either run it manually, or use a startup task to install it automatically.

 

The cause of this problem is a windows service timeout that, on slow loading clients, may be too small to launch Gizmo client service.

The script provided increases this timeout period.

 

After running the script on each client, restart the client for the changes to take effect.

 

Reason 2

Another reason for Gizmo not starting is corrupt VC++ redistributables

If gizmo login screen does not load, but gizmo proccess is running in task manager, do the following to repair your VC++ 2013 installation

  • Open windows settings
  • Click on search and type "add or remove programs"
  • Open "add or remove programs" and scroll down until you see "Microsoft Visual C++ 2013 Redistributable"
  • Click on it and choose "Modify"
  • Follow the instructions and restart if asked

 

Check Windows Event Viewer Application Logs for gizmo-related errors

 

1. click Start button in Windows and Type Event Viewer in search.

2. After Event Viewer opens, select Windows Logs.

EventViewer_Tutorial.png

 

3. Drop down the menu for Windows Logs and select Application.

 EventViewer_2.png

 

4. Scroll through the list and check for any error that references Gizmo client app

 

Eventviewer3.png

 



Attachments 
 
 timeout.reg (0.26 KB)
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