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Knowledgebase: Product Info
Loyalty Points - Frequently asked questions
Posted by Panagiotis Mantzouranis on 06 October 2019 07:57 PM

1. What are loyalty points?

Loyalty points (or award points) are points given to a user

 

2. How do customers earn points?

Customers earn points by purchasing products and time offers that have points award configured.

Customers can also earn points by purchasing fixed time or using deposits for play time.

 

3. When are points awarded?

A customer receives points when he fully pays for the product, offer or time session.

Pay later or partial pay does not award points. The customer receives the points when the invoice is fully paid.

Use of desposits for play time awards points when the session is invoiced and payed.

 

4. How do customers use points?

Loyalty points can be used to purchase specific products or time offers

Points can be reedemed by the Operator, or directly from the client interface (Client Ordering System)

 

5. Can i manually add/subtract a customer's loyalty points?

You cannot directly edit the customer points.

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